We understand that privacy is important to you, and we promise to look after your personal information. Any personal information you provide to us will only be used and recorded in accordance with the Data Protection Act 1998. We will not sell any information about you to any other party.
What information do we collect from you?
-your name
-your email address
-your postal address
-your telephone number
-and if you place an order, your credit/debit card details.
When you visit this website, we also collect certain non-personally-identifiable information such as your IP address, what pages you visited, geographical location and the time that you visited. This information is obtained to help both you as a customer, and ourselves as a company. For you, it can prevent or seek to answer any questions that may have arisen from credit card fraud. For twofivefive.co.uk, it helps us with general marketing and traffic reports. We will not issue or sell your IP address to any other marketing firms.
What do we do with the information we have collected?
We require this information in order for us to fulfil the order/enquiry you place with us.
Payments on the website are processed by a third party, which adheres to the privacy policy that is set out here. We have a non-disclosure agreement with this third party, and they are certified by all the major card issuers to hold details securely.
We may use your name, address and email address in the future to update you about our latest products, special offers, and other relevant news. If you would rather not receive this information, please get in touch via our contact page stating your full name and email address along with the word ‘unsubscribe’. We will then take your details off your system, and notify you.
We may also use these details for validation checks, as outlined below.
We never disclose personal information to third parties unless required by law or valid order of a court or andy other governmental authority. Email addresses and other contact details are never disclosed and are held securely in accordance with the Data Protection Act (1998), which also gives you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the email address on the contact page.
Validation checks
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, twofivefive.co.uk will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the twofivefive.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible and to assist in the prevention of crime.
What are cookies?
When you use our website and enter your name and details, you will become a recognised user, and we will send a cookie to your computer. A cookie is a small file that may be placed on your computer’s hard disk for record-keeping purposes. Cookies do not contain any information that can personally identify you. They help us to recognise you when you visit the website and make use of the service so that the service can be tailored to your needs. Our email provider may set cookies on your browser if you open an email they send you on our behalf.
By using cookies, we can make your online experience more efficient. For example, they allow you to store your chosen items in your shopping basket, without losing them between visits, and to make the checkout process faster by having your card and delivery details ready to use.
We will also use cookies for the compilation of certain statistics (which do not identify you personally) relating to the use of the website. Such information may include the number of visits, average time spent, and other statistics relating to the website.
Third party websites
Our website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites and we recommend you read the privacy statements immediately on entering other websites. This Policy applies only to information collected and used by us through the website.
We may amend this privacy policy from time to time. Please also read our Terms and Conditions page.
